Français
In the context of its nursery plant distribution, gardening and agricultural products, local products, and various equipment activities, Les Jardins de Lilou respects the privacy of its customers and complies with applicable laws for the protection of customer privacy, including, but not limited to, the General Data Protection Regulation of the European Union (hereinafter "GDPR").
The processing of personal data carried out by Les Jardins de Lilou is driven by a desire for transparency, security, and control of your data for the individuals concerned by the processing.
This document describes the different categories of personal data we collect, how we use and protect them, the legal grounds on which we rely to justify such processing, as well as authorized third parties with whom we may share your personal data, if applicable.
By consenting to the implementation of this privacy policy concerning you, you agree to the collection, processing, and use of your personal data by Les Jardins de Lilou in accordance with the General Data Protection Regulation (GDPR) and the French Law of January 6, 1978, relating to data processing, files, and freedoms.
This Policy also outlines the rights you have regarding the personal data you provide to us. You can also ask any questions about this Privacy Policy by sending an email from the website jardins-de-lilou.com.
DATA CONTROLLER
The data controller is the person who determines the purposes and means of processing your personal data. In this case, the data controller is:
LES JARDINS DE LILOU SAS, a simplified joint-stock company with its registered office at 9 Route de Colombier, Rambaud, 97150 SAINT-MARTIN, with a share capital of 1,000 euros, registered with the Trade and Companies Register of Basse-Terre under number 951692219.
If you wish to exercise any of your rights in accordance with data protection regulations, please send your request (accompanied by a copy of your identity document) to the following address:
LES JARDINS DE LILOU SAS, 9 Route de Colombier, Rambaud, 97150 SAINT-MARTIN
You can also contact us directly by email at: contact@jardins-de-lilou.com.
Please note that your objection may make it impossible for you to use certain of our products and services for technical reasons.
What Personal Data Do We Collect?
The personal data we collect directly from you include:
- First and last name
- Email address
- Phone number
- Address
- Purchase history
- Payment data
- Any information you provide when contacting our customer service.
If you visit our website, we may collect the following data:
- IP address or any other identifier
- Browser type and version
- Time zone settings
- Types and versions of browser plugins
- Operating system and platform
When Do We Collect Your Personal Data?
We may collect personal data about you when:
- You purchase products and services from the nursery or online.
- You visit our website (cookies). For more information on how we use cookies and how you can manage them, please refer to our Cookie Policy at the end of the page. According to current regulations, these cookies will only be placed on your computer after obtaining your prior consent.
- You contact us or when we offer you to participate in promotions.
- You reach out to our customer service in-store, online, or by phone.
Why Do We Collect Your Personal Data?
1 - To Provide You with Access to Our Products and Services
We process your personal data to provide you with information about our products and services, to give you access to our products and services when you place orders (orders on our website, online payments if applicable, and product delivery), and to communicate with you about these products and services or to respond to your questions and comments.
Regarding our customer service, we may also process your personal data to measure your satisfaction, to resolve any issues that may arise from your purchases, in response to service requests, or to answer questions asked on social media.
From a legal perspective, the collection and processing of your personal data when you order products and services are necessary for the performance of a contract with you.
In some cases, the legal basis lies in our legitimate interests as a commercial company (for example, measuring customer satisfaction or resolving issues faced by our customers). In such cases, we ensure that these legitimate interests do not override your fundamental freedoms and rights.
2 - For Administrative, Organizational, and Internal Purposes
We may also process your personal data for internal purposes, including the improvement of our website, products, or for statistical purposes to identify trends in website usage. For example, we may use your data to track website usage and ensure it is presented as effectively and relevantly as possible based on your preferences, needs, and the characteristics and configuration of your device.
These processing activities are legally based on our legitimate interests. Indeed, it is in our legitimate interest as a commercial company to use your personal data in this way. For example, we need to ensure that our website is user-friendly, functions properly, and presents our products in the best possible way. We also want to facilitate your interactions with us. In such cases, we ensure that these legitimate interests do not override your fundamental freedoms and rights.
3 - For Security and Legal Reasons
We may also process your personal data, if necessary, to administer and protect our business, resolve disputes, prevent potentially prohibited or illegal activities, or fulfill our legal obligations.
In these cases, the processing of your personal data is justified by compliance with a legal obligation that applies to us.
In other cases (such as fraud detection or prevention of other prohibited or illegal activities), our legitimate interests as a commercial company are the basis for processing your personal data. In such cases, we ensure that these legitimate interests do not override